Store Policies
CUSTOMER SERVICE
Returns or Exchanges
1. Returned merchandise requires authorization by telephone or e-mail and a Lifestream RGA number.
2. Claims for shortage or damaged goods must be made within 30 days of receipt. Shorted items or damaged goods will be replaced at no extra charge to the customer.
3. All merchandise must be in the original packaging and sealed cartons. Due to the nature of this product, only UNUSED product will be returnable.
4. All returned goods must include a packing slip and must be shipped freight prepaid.
5. Refund or credit will be issued as follows:
.......a. Merchandise less than 30 days old will be issued a 95% cash refund (5% restocking fee) less ...........your freight.
.......b. No cash refunds will be given after 30 days.
.......c. At our sole discretion, store credit may be issued on items returned between 30 - 60 days.
.......d. All sales are final after 60 days.
Contact Info
If you have questions or comments about your orders or about any of our products, please call us at 512.707.8383 or e-mail us at info@cherubum.com. We invite you to speak with our customer service representatives during the following hours of operation:
Monday – Friday: 9AM to 5PM (CST)
Conditions of Sale – Please Read Carefully
Lifestream Purification Systems, LLC offers the items described in this web site for sale at the prices set forth herein (subject to revision of such prices from time to time). Lifestream Purification Systems’ offer to sell the products, and all acceptances of such offer from time to time by the buyer shall be governed by the following Conditions of Sale.
Acceptance of delivery of products shall be deemed as an agreement to these terms and conditions. No document issued by you attempting to negate or otherwise modify the terms hereof, including any purchase order or request for proposal, shall be binding upon Lifestream Purification Systems, LLC and instead the foregoing terms and conditions, including any special terms and conditions set forth separately by written agreement shall exclusively govern the sale of products to you by Lifestream Purification Systems, LLC.
Lifestream Purification Systems, LLC ships products in accordance with the specifics of your order. If, after delivery and inspection, you determine that the products do not conform to your specifications and are, therefore, unacceptable, please notify us immediately. Lifestream Purification Systems, LLC will either replace the rejected products or materials, issue a cash refund, or issue a credit, at our option, as the exclusive remedy.
THIS SHALL BE THE EXCLUSIVE WARRANTY OF LIFESTREAM PURIFICATION SYSTEMS, LLC. LIFESTREAM PURIFICATION SYSTEMS, LLC DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES OR REPRESENTATIONS, EXPRESS, IMPLIED, OR STATUTORY, WITH RESPECT TO OUR PRODUCTS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR USE, AND NON-INFRINGEMENT OF A PATENT, TRADEMARK, OR OTHER INTELLECTUAL PROPERTY RIGHT.
Except as aforementioned, Lifestream Purification Systems, LLC will not be liable for any causes of action or damages, including any special, indirect, or consequential damages arising out of the use of these products, or for consequential economic damages, or consequential damages to property, including damage arising from acts or negligence on the part of Lifestream Purification Systems, LLC, its agents or employees. In purchasing products from Lifestream Purification Systems, LLC, you expressly release and discharge us from all such causes of action or damages.
Buyer agrees to use any products purchased from Lifestream Purification Systems, LLC in a safe manner, and in accordance with the applicable governmental rules and regulations. Notwithstanding any oral or written information, opinions, evaluations, catalog descriptions or consultations of any kind furnished by Lifestream Purification Systems, LLC, buyer specifically agrees that it is buyer’s sole responsibility to select and evaluate the correct products for use in buyer’s applications.
Buyer acknowledges that (a) exposure of products to other materials, chemicals, or temperature extremes may cause changes in the materials from which the products are manufactured and that such changes may make the products unsuitable for use in buyer's applications and (b) that some products contain latex, which may cause allergic reactions in some individuals.
This agreement and any sales there under shall be governed by the laws of the state of Texas, without regard to the conflict of laws rules.
PRIVACY
Privacy Statement
As of March 1, 2005
We at Lifestream Purification Systems, LLC are committed to maintaining the privacy and security of our customers' personal information. Throughout this privacy statement, Lifestream wants to assure you of our commitment to your privacy and security.
Our privacy philosophy is based on the concept of fair information practices. This means we provide our customers notice of how we manage the personal information collected through this website. We may change this privacy statement at any time and for any reason. We will post any changes to this privacy statement in a timely manner to www.cherubum.com -- you are advised to check for them periodically. We will NOT apply changes to this policy retroactively to information that we have previously collected.
How We Use Your Personal Information
Lifestream Purification Systems keeps and uses the personal information collected about you to respond to your inquiries and comments.
In addition, we may use this information to:
· Develop internal company reports, based on personal information, for promotion, research, and web site content.
· Track web site usage to improve our site content and functionality.
· Learn about our customers and markets.
· Communicate special offers and featured items to you, if you choose to receive such notices.
· Respond to your questions and suggestions.
Disclosure of Personal Information
Lifestream Purification Systems and our affiliates will not share personal information collected through this web site, except as provided in this privacy statement.
Lifestream Purification Systems reserves the right to share your personal information with third parties if required to do so by law or if we believe such action is necessary in order to: (a) conform with the requirements of the law or to comply with legal process served upon us; (b) protect or defend our legal rights or property, www.cherubum.com, or our users; or (c) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the terms and conditions of using www.cherubum.com; or (d) in a corporate sale, merger, reorganization, acquisition, or dissolution.
How We Use Non-Personal Information
Non-personal information is defined as information that does not identify you individually. We collect non-personal information from your computer, such as your web browser, the date and time of your web site visit, the web address from which you accessed our site, the number of visitors to our site, the pages viewed, and the length of time on the web site.
Lifestream Purification Systems uses non-personal information to gather general information about visitors to our web site. Non-personal information will be used by Lifestream Purification Systems, LLC and will be shared with third parties to:
· Arrange the web site in the most user-friendly way.
· Improve our services and web site content.
· Communicate special offers and featured items to you, if you choose to receive such notices.
· Respond to your questions or suggestions.
Cookies
When you visit our site, we may collect information about your use of our site through cookies. Cookies are small bits of information transferred to your computer’s hard drive that allow us to know how often someone visits our site and the activities they conduct while on the site. The information collected by cookies allows us to monitor how our customers are using our web site. If you simply want to browse, you do not have to accept cookies from us. However, if you wish to take advantage of specific services offered online, we may require you to accept cookies placed by a third party supporting this activity on our behalf. We also capture the paths taken as you move from page to page (i.e., your "click stream" activity).
Security
Lifestream Purification Systems, LLC will employ industry-recognized security safeguards to protect the personally identifiable information that you have provided to us from loss, misuse, and unauthorized alteration. Sensitive information (credit card information) provided by you will go through a secure server that allows encryption of your data as it is transmitted to us using our PayPal shopping cart.
Hyperlinks to Other Websites
This privacy statement applies to only this web site and not to web sites of other companies or organizations to which our web site links. These links are provided for your convenience. This web site may contain hyperlinks to web sites that are not operated by Lifestream Purification Systems or one of our affiliates. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of these third-party web sites. Lifestream Purification Systems does not control these web sites and we are not responsible for their operation or content. We recommend that you review the privacy statement posted on any web site you visit before using the site or providing any personal data.
Governing Law
This privacy statement forms part of our web site terms of use and as such shall be governed by and construed in accordance with the laws of the State of Texas.
TERMS OF USE
This web site is owned and operated by Lifestream Purification Systems, LLC. These terms of use set out rules for visitors to www.cherubum.com.
Acceptance of Terms – Please Read Carefully
By accessing and using this web site you agree to follow and be bound by these terms of use. These terms of use may change at any time. Please review the terms of use each time you visit this web site. Your use of this web site following such change constitutes your agreement to follow and be bound by the terms of use as changed.
Copyrights and Trademarks
The contents of this site including all logos, images, sounds, or other binary files are © 2005 Lifestream Purification Systems, LLC. All Rights Reserved.
The information, documents, and related graphics published in this Internet site are owned by and/or licensed to Lifestream Purification Systems, LLC and are protected by copyright laws in the United States and foreign nations. Permission to print or otherwise distribute all or a portion of this site is granted, provided that (1) a legend is affixed to any copies so printed or distributed stating that the information contained therein is the sole property of Lifestream Purification Systems, LLC; (2) the above copyright notice appears on all copies; (3) the use of the information is for non-commercial or personal information use only; (4) the information is not modified in any manner; and (5) no graphics from this site are used separately from the accompanying text. Use of the information and materials herein in a manner contrary to these terms of use is a violation of your agreement with us, and may also be a violation of copyright, trademark, or other laws. Permission for continued use of the information and materials in this web site is revoked for any such contrary use.
Title to the information and materials herein in all cases remains with Lifestream Purification Systems, LLC and/or the respective authors of the information contained herein. The names of Lifestream Purification Systems’ products and services indicated on this web site are the property of Lifestream Purification Systems, LLC. These names are protected by federal and state trademark laws within the United States and by the trademark laws of foreign nations. A designation of ® following a product or service name means that the name has been registered as a trademark or and/or service mark in the United States. A designation of ™ following a product or service names indicates that the name is an unregistered trademark. All trademarks are the property of their respective owners. All rights not expressly granted herein are reserved.
Hyperlinks to this Website
Lifestream Purification Systems, LLC herby grants you, as a visitor to this site, a revocable, non-exclusive license to link to this web site. However, as a condition of such license Lifestream Purification Systems, LLC reserves the right to revoke this license at any time and for any reason, in its entirety and as to any and all parts, subparts, or pages. As a further condition of such license, you agree to cease and disable any and all links to this web site immediately should Lifestream Purification Systems, LLC exercise its right to revoke the foregoing license; to refrain from using the Lifestream Purification Systems, LLC logo and/or trademarks in any manner except as specifically authorized herein without Lifestream Purification Systems’ express written permission; to refrain from presenting the link for this web site so as to convey the impression that the site is an advertisement, endorsement, or other association with any product, service, person, group, or entity; to refrain from presenting the link to this web site on a site that could reasonably be deemed grossly offensive, obscene, defamatory, or malicious; to refrain from "framing" this web site, its contents, or any portion thereof, to a server.
Hyperlinks to Other Websites
This web site may contain hyperlinks to web sites not owned, maintained or operated by Lifestream Purification Systems, LLC. These hyperlinks are provided for reference and for the convenience of visitors to this web site only. Lifestream Purification Systems, LLC does not review, control, endorse, or monitor the information or content of these other web sites. Access and use these web sites solely at your own risk.
Foreign Use of Products
The content of the www.cherubum.com web site is intended for use in the United States and we make no representation that the content of the site is appropriate or available for use in other locations. The Cherubum® web site contains information about products which may or may not be available in any particular country and, if applicable, which may have received approval or market clearance by a governmental regulatory body for different indications and restrictions in different countries. Each country has specific laws, regulations, and medical practices governing the communication of information about medical products on the Internet. Nothing herein should be construed as a solicitation or promotion for any product or for an indication for any product which is not authorized by the laws and regulations of the country where the reader resides. If you have questions regarding which devices or products may be available to you, please contact info@cherubum.com.
Customer Input
We always encourage comments, questions, concerns or suggestions from our customers that may help us improve your experience. While we take reasonable steps to protect personal information from loss or misuse, please be aware that no Internet transmission is 100% secure. Any communication or material you transmit to us via www.cherubum.com or via email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to www.cherubum.com. For that reason, do not use email to communicate information to us that you consider confidential. Whenever you submit information via this site, you consent to the collection, use, and disclosure of that information in accordance with Lifestream Purification Systems’ Privacy Statement. Please note that any information you send to us shall be deemed, and shall remain, the property of Lifestream Purification Systems, LLC.
Web Site Disclaimer
The information contained on this web site is for informational purposes only and should not be used as a substitute for seeking professional medical advice or for diagnosing, treating, or preventing disease or health problems. This web site does not contain information about diseases. You should carefully read all package information upon receipt of the product and check with your healthcare professional if you are unsure that a particular product is the right one for you. All specific medical questions you have about your medical condition, treatment, care, or diagnosis should be presented to your professional healthcare provider.
ALL CONTENT ON THIS WEB SITE IS PROVIDED TO YOU ON AN "AS IS", "AS AVAILABLE" BASIS. LIFESTREAM PURIFICATION SYSTEMS, LLC HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. LIFESTREAM PURIFICATION SYSTEMS, LLC MAKES NO WARRANTY AS TO THE ACCURACY OF THE CONTENT AVAILABLE THROUGH THIS WEB SITE. LIFESTREAM PURIFICATION SYSTEMS, LLC MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE USE OF THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS THAT ARE NECESSARY TO ENSURE THAT ANY CONTENT YOU OBTAIN FROM THIS WEB SITE IS FREE FROM VIRUSES AND ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.
Because some states do not allow limitations on implied warranties, one or more of the above limitations may not apply to you.
Limitation of Liability
YOU AGREE THAT NEITHER LIFESTREAM PURIFICATION SYSTEMS, LLC NOR ANY PERSON OR COMPANY ASSOCIATED WITH LIFESTREAM PURIFICATION SYSTEMS, LLC SHALL BE LIABLE FOR ANY DAMAGE RESULTING FROM YOUR INABILITY TO USE THIS WEB SITE OR YOUR RELIANCE ON ANY INFORMATION PROVIDED ON THIS WEB SITE. THIS LIMITATION APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND WHATSOEVER, WHETHER DIRECT OR INDIRECT, GENERAL, SPECIFIC, INCIDENTAL, CONSEQUENTIAL, PERSONAL INJURY/WRONGFUL DEATH, EXEMPLARY, PUNITIVE OR OTHERWISE, INCLUDING WITHOUT LIMITATION, LOSS OF DATA, REVENUE, OR PROFITS.
SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF LIFESTREAM PURIFICATION SYSTEMS, LLC AND/OR ITS AFFILITATES UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED $100.00.
Governing Law and Jurisdiction
This web site is controlled and operated within the United States. Any claim relating to the use of this web site is governed by the laws of the State of Texas in the United States of America. The federal and state courts of Austin, Texas shall have exclusive jurisdiction over all such actions. You further agree and consent to the exercise of personal jurisdiction in these courts in connection with an action involving Lifestream Purification Systems, LLC or its affiliates, employees, officers, directors, agents, or suppliers. |